Privacy Policy
Last updated: October 2025
At Unlocked: Escape Rooms Hastings (“we”, “our”, “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a booking, or contact us.
1. Information We Collect
We may collect the following information:
- Personal details: such as your name, email address, and phone number when you make a booking or contact us.
- Payment information: processed securely through our booking system or payment provider. We do not store your full payment details.
- Booking details: including date, time, and number of participants.
- Website usage data: collected via cookies or analytics tools to help us improve our website and services.
2. How We Use Your Information
We use your information to:
- Process and confirm your booking.
- Communicate with you about your booking or enquiries.
- Send important updates or information about your visit.
- Improve our website and customer experience.
- Comply with legal obligations.
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. How We Store and Protect Your Data
We store your information securely and only for as long as necessary to fulfil the purposes outlined in this policy.
We use appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
4. Sharing Your Information
We may share limited information with trusted third-party service providers (such as payment processors or booking platforms) who help us operate our business.
These providers are required to handle your data securely and only for the purposes we specify.
5. Cookies
Our website may use cookies to enhance your browsing experience and track anonymous visitor statistics. You can disable cookies through your browser settings, but some parts of the site may not function properly without them.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Withdraw consent to marketing communications at any time.
To exercise these rights, please contact us using the details below.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last revised” date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
📧 info@unlockedescaperooms.co.uk
📍 Unlocked: Escape Rooms Hastings, United Kingdom